Résumé/CV

I am a results-oriented business professional with experience in people management, product management, and complex problem-solving. I have a team-oriented mentality that enables me to effectively communicate with many people in a way that unifies a group toward a common vision. I am self-driven and highly motivated with an immense desire to learn, innovate, and challenge the status quo! 

“The people who are crazy enough to think they can change the world are the ones who do.” – Steve Jobs

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My Career Journey

Delivery Hero SE – 📍Berlin, Germany

Group Product Manager – Rider Application – Deliveries
Jan 2022 – Present

• Lead a team of 3 product managers working on topics including login, fraud prevention, supply positioning, cash collection, app navigation, and more.
• Strongly advocated for the introduction of Rider Safety as a strategic pillar.  Drafted a 2 year strategy plan, gained approval for it, and then executed the first step of introducing a telematics program into several of our markets (see case study: Rider Safety). In 2023, we reduced accidents by 59% in 3 countries.
• Initiated and lead all product work required to launch the MVP of our Rider App with a new map-centric experience. Work included PRD, design reviews, communication to senior management, demos for stakeholders, and creating rollout documentation (see case study: Becoming Map-Centric).
• Supported through coaching and leadership the delivery of several key business initiatives including the introduction of Facial Recognition technology, pilot of Work Now capabilities in line with Platform Work Directive, improved Heatmap capabilities, and the introduction of an integrated applicant onboarding experience.
• Improved team processes by:
  • Launching a Rider’s Champion Committee in 3 APAC countries intended to get regular, monthly feedback through focus groups with engaged Riders.
  • Introducing a 6-week OKR process that set the bar for other teams within our org.
  • Evangelizing our team’s work through a well-received monthly newsletter.
  • Drafting a product team playbook with key information. Particularly useful for new joiners!
• Introduced new hiring practices for PMs and participated in the hiring of 6 team members, including 2 for my own team.

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Product School – 📍Remote

Instructor
Sep 2023 – Present

• Educate, encourage, and inspire new and experienced product managers on their path to becoming product leaders.

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7-Eleven Inc. – 📍Dallas, Texas, USA

Senior Manager of Digital Products
Apr 2021 – Dec 2021

• Managed a team of between 2-6 product managers spanning multiple B2B and B2C products.
• Oversaw the creation and execution of the roadmap for enhancements to 7-Eleven’s delivery, mobile checkout, and fuel loyalty customer shopping experiences.

Manager – 7-Eleven Delivery Platform Products
Feb 2020 – Apr 2021

• Hired and managed a team of 3 product managers.
• Managed the product strategy, vision, and roadmap execution of the portfolio of products within the 7NOW ecosystem.
• Products included in-store application, customer application, customer website, 3rd party logistics integrations, and our internal administration tool.
• Delivered a unique autonomous delivery vehicle pilot with our partner – Nuro (see: Autonomous Vehicle Patent)
• Started and lead an executive-sponsored book club with 8-10 pms/designers participating monthly.

Senior Product Manager – 7Now Delivery
Jul 2019 – Feb 2020

• Lead cost savings initiative that reduced capex required to launch new 7NOW stores from $12K to $2.5K per store (est. $1.8MM in cost savings in 2019). 
• Solved a major customer pain point by offering substitutions when products were unavailable. Reduced order cancellations by 25% and increased average basket size by $0.50 through our multi-platform solution.

Product Manager – 7NOW Delivery
Apr 2018 – Jun 2019

• Managed the delivery and rollout of a new, simpler, more intuitive version of our in-store fulfillment application for the 7NOW delivery program. Average fill basket time decreased by 2 minutes (5.8 –> 3.8) and average DRET (‘Done Right Every Time’) score, a measure of quality, increased by 33%.

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KPMG – 📍Atlanta, Georgia, USA

Operations Risk Associate
Oct 2017 – Apr 2018

• Led project management of four workstreams on a cross-functional engagement to ensure milestones were met and progress was effectively and regularly communicated to all stakeholders.
• Anticipated future program necessities by developing process flows and conducting interviews with different stakeholders.